Purchase Policy

Our goal at Hyperglow Tour is to make your night of fun as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the venue. Please take a minute to read the following:
 
NO REFUNDS OR EXCHANGES
In accordance with our Terms of Service, Hyperglow Tour does not offer refunds or exchanges of tickets purchased on our website through ElectroStub ticketing. In addition, tickets purchased through ElectroStub may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where a venue was unable to honor your tickets purchased through ElectroStub (i.e., if a show time is cancelled, no seat was available in the venue, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the shows, performances, appearances, events, special events, classes, or other similar artistic showcases ("Event" or "Events") you wish to see.
 
At the time of your order, ElectroStub will place an order for your tickets in Hyperglow Tour's ticketing system, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents ElectroStub from reselling tickets in the event that you do not attend your Event. However, your seat will only be guaranteed for up until twenty (20) minutes after the commencement of the Event.
 
PICKING UP YOUR TICKETS
Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen venue. Please remember to bring your Print-at-Home Referenced-Coded Ticket to the venue if you used this feature on ElectroStub. If you can't print or don't have a printer, just take your confirmation number with you. Once you purchase a ticket through ElectroStub's ticketing, Hyperglow Tour will be notified of your name and reference number and will allow you access to the Event upon confirmation of your name and reference number. Please be prepared to present your picture I.D. if the event has any age restictions.
 
PAYMENT METHODS
ElectroStub accepts American Express, MasterCard, and Visa. We also accept debit cards. ElectroStub does not accept "Single-Use" card number security products.
 
TICKET CONFIRMATION AND EVENT RATING & REVIEW E-MAILS
As an integral part of your ticketing transaction with ElectroStub, we send you via e-mail a ticket confirmation following purchase explaining how to retrieve your tickets at the venue, as well as a subsequent invitation to rate-and-review the Event. Providing feedback via the rate-and-review e-mail is optional; if you do not wish to participate, just ignore or delete that email.
 
PRICING AND AVAILABILITY
ElectroStub sells tickets on behalf of Hyperglow Tour. ElectroStub does not set ticket prices, determine show times, or control ticket availability and inventory.
 
You will be responsible for paying all applicable taxes in connection with your purchase of any tickets.
If you have any questions about the information above, please Contact Us.
Thank you for using ElectroStub!